Webshop FAQ

HDS-WEBSHOP-LOGOFrequently Asked Questions


How much storage space do I need?


What payment methods are there?

You can pay by credit card or with PayPal.

How do subscriptions work?

Your premium account will be automatically renewed every year and you will receive an annual invoice. Subscriptions can be cancelled any time in the webshop.

Within how many days can I withdraw from my purchase?

You can cancel your order within 14 working days after you have placed it. In this case you will get your money back.

How secure is online shopping with you?

We have taken the following security measures:

  • secure payment with SSL encryption
  • secure purchase via PayPal available
  • 14 days cancellation period

How can I redeem vouchers?

If you are registered as a patient, you can easily redeem any vouchers:

  1. Click on the button REDEEM VOUCHER
  2. Enter your personal voucher code
  3. Now your storage space will be enlarged. Press MENU -> MANAGE STORAGE SPACE to check, if this was successful.  

Can I combine premium accounts having different storage spaces with each other?

No, valid is only the most recently purchased premium account. Every premium account having a certain storage space is valid for one year after purchase. In order to enlarge your storage space, you can buy a new premium account having exactly the storage space that you need.